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Frequently Asked Questions

Do you ship worldwide?
– Sorry, not at this time. 

 

How long does it take to deliver my order?
– Shipping (depending on your location) usually takes 3-15 days after we ship out your order. Please, if you have an issue, get in touch with us, and our friendly staff will be here to help lucystreats2006@gmail.com

 

How do I get featured on Lucy’s Treat’s Instagram?
– D.M. us on Instagram or email us at lucystreats2006@gmail.com with your photos and Instagram username for us to tag you.

 

Refunds/Returns

Our policy is simple: If you’re not 100% unconditionally satisfied with your furry baby items, you can return or exchange Unworn & Unopened items in the same condition that you received them within 30 Days. Please measure your dog and check the size guides, as all products are custom and have their Size Guides that are typically measured in CM. They run smaller than most typical Dog clothes, so it’s always better to buy 1-3 Sizes up than average. Due to U.S. Sanitary and health codes, we do not accept returns or exchanges on any Bedding products, Bowls, Feeders, Toys/Gadgets, or Bags. Lucy’s Treats only takes title to returned items once the item arrives at our fulfillment center. In this situation, Lucy’s Treats does not take title to the refunded item. At our discretion, a refund can be issued without needing a return.

 

What do I do if I need to return something?

– Give our friendly customer service team an email at lucystreats2006@gmail.com, and we will provide a Return label for you. Processing time for returns takes 7-14 Days. If you wish to send the item back yourself, we will give you the address to send it to, our home shipping address. Please include a NOTE with your order number and what you would like to exchange it for before sending it back. Easy as that!

 

Refunds (if applicable) 

– Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within the time it takes per VISA/Amex/Paypal, etc., protocols. 

 

Will my order be shipped in multiple parcels?

– If you place a large order, it may be fulfilled in multiple shipments.

 

What are my payment options?

– We accept Paypal, Visa, MasterCard, and American Express payments. We also accept Apple Pay.

 

Is it safe to purchase online with Lucy’s Treats?

– Absolutely! We respect your privacy. Therefore we never share or sell your personal information to any third party. Any information collected through the site will be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology.

Lucy’s Treats processes payments using the Stripe payment gateway. We take security very seriously; Stripe verifies all payments to prevent fraud. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.

 

Can I amend my order?

– Contact us as soon as possible if you wish to amend your order. We ship items out as soon as possible, so we cannot guarantee any changes will be made.

 

I need help with my order. Who should I contact?

– Please reach out to us on our customer support email: lucystreats2006@gmail.com